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Privacy policy

How Leisure Matters Ltd collects, uses and protects your personal information.

Template notice: this policy is a starting point covering the basics. Please review it against how you actually handle data, particularly your booking system, payment provider and retention periods, before publishing.

Who we are

Leisure Matters Ltd operates an outdoor activity centre at Warren Heath Woods, Brickhouse Hill, Fleet Road (A327), Eversley, Hampshire RG27 0PY. We are the data controller for the personal information described in this policy. You can contact us on 01344 286577 or at mail@leisurematters.com.

What we collect

  • Booking information: name, email address, phone number, number of participants, and where relevant company name, ages and height confirmation
  • Safety information: answers to the safety questions and waiver required for certain activities
  • Enquiry information: anything you send us through a contact form, by email or over the phone
  • Payment information: handled by our payment provider; we do not store your card details

How we use it

We use your information to take and manage your booking, to contact you about your session (including changes caused by weather), to meet our safety and insurance obligations, and to keep our accounting records. Where you have agreed to it, we may also send you occasional information about what we offer.

Legal basis

We process booking and safety information on the basis of performing our contract with you and complying with our legal obligations. Marketing communications are sent only with your consent, and you can withdraw that consent at any time.

Who we share it with

We share personal information only where necessary, for example with our booking system provider, our payment provider, and our insurers where an incident occurs. We do not sell your data to anyone.

How long we keep it

We keep booking and safety records for as long as we need them to meet our legal, insurance and accounting obligations, and then delete them.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have it corrected or erased, to object to or restrict how we use it, and to withdraw consent for marketing. To exercise any of these rights, email mail@leisurematters.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website uses cookies only where needed to make it work and, where applicable, to understand how the site is used. Embedded content such as the Google Maps panel and our online booking system may set their own cookies, governed by their own privacy policies.

Changes

We may update this policy from time to time. The version published on this page is the current one.